Call management

Call management solutions to not only make enterprises cost-effective but also have tighter SLAs for enhanced process efficiencies. DDNA evaluates organizations’ needs and implements the right call management solution to meet their demands.

  • Increased call volumes.
  • Poor request prioritization and tracking.
  • Lack of SLA monitoring machines.
  • Transient IT workforce.

Business Value
  • Enterprises are able to receive, prioritize and resolve service requests, facilitate change, optimize service levels and re-use knowledge to create a more efficient helpdesk.

Data DNA
+91 80 40600947 +91 80 40600947

Optimize the processes that govern your business-to-business,
business-to-customer and business-to-employee relationships