Customer Relationship Management

DDNA helps organizations devise and implement CRM strategies and solutions that become the backbone of their customer acquisition and retention strategies, and helping them foster loyal, profitable customer relationships.

Client Challeng:
  • Creating and sustaining loyalty of a demanding customer base.
  • Sustaining profitability in highly competitive and rapidly changing environments.
  • Building and managing complex customer information.

What DDNA Provides ?

CRM has evolved from customer data management to building and managing long-term relationships. DDNA works with enterprises to devise and implement CRM solutions that become the backbone of their customer acquisition and retention strategies. With a framework that ensures alignment to the organization’s strategic objectives, DDNA’ approach addresses the key dimensions of people, process, and technology, helping enterprises succeed in their CRM initiative with the best technology.

We offer CRM solutions across the following industry verticals:
  • Banking and Financial Services.
  • Insurance.
  • Energy.
  • Automotive Manufacturing.
  • High Tech.
  • Telecom.

Business Value:
  • Increased agility, productivity and profits.
  • Reduced costs and risks in today’s diverse IT environments.
  • Unified customer data across multiple business units and diverse functional systems, in order to provide reliable sources of customer information across enterprises.
  • More efficient service, higher customer satisfaction, and reduced churn.
  • Enhanced customer experience and increased revenue through improved cross- and up-selling.
  • Superior customer experience assured at every touch point leading to enhanced customer loyalty and increased brand image.

Data DNA
+91 80 40600947 +91 80 40600947

Optimize the processes that govern your business-to-business,
business-to-customer and business-to-employee relationships